Terms & Condition

HOUSE OF BATIK encourages you to read our Terms and Conditions prior to ordering or purchasing from houseofbatik@yahoo.com. Your use of this site will imply your agreement with our Terms and Conditions. We reserve the right to update our Terms and Conditions from time to time.

PROPRIETARY RIGHTS

All the fashion designs, graphic designs, illustrations, web icons, graphs, pictures, images and any other elements of this web are the exclusive property of HOUSE OF BATIK. The copy or use of such elements does not imply transfer of any proprietary rights. Reproduction, derivative, publishing, transfer, changes or distribution by any means of the elements of this web site (software included) is expressly prohibited. 

ORDERS

Each of displayed photos has limited stocks. You can order any of our products, but they are subject to stocks availability. Products in high demand may sell out really quickly, so please note that items in your shopping bag are not confirmed until you receive the Order Confirmation from us. We will check the stocks availability based on your orders, and will email you the Order Confirmation. Order Confirmation consists of the confirmed available items of your orders, along with payment details. Please remember to check your email in 2 days (2x24 hours) after you submit order at our webstore. You can not modify your shopping bag after you have Submit Order. We cannot modify for you either; hence you have to reorder again but there's no guarantee that the orders that you have placed before are still available.

We can not reserve any products for you.

PRODUCTS

You are encouraged to note that each item of our product is through handmade process. Handmade implies to differences in patterns, colors, as well consists of residue from the batik processing. Those are the nature of handmade batik. Please expect nonidentical item of your order versus photo, as each piece is unique.

ORDER CONFIRMATION

After you SUBMIT ORDER, we will check the stocks availability. Then we will email you the ORDER CONFIRMATION consists of which items of your orders are available and payment details. Your orders may not be fully served if there are items which are Out of Stock. Hence, the Payment Details will only consist of stocks those are available.

PRICING POLICY

Prices shown on our web store are in Malaysian Ringgit (MYR). Prices may change if there are some conditions happen to us. International customers has option to pay in US$ via PayPal. We set our own currencies for US$. Any custom and tax costs will be invoiced to you directly from DHL. Please contact your local customs for more details.

ORDER PROCESSING

The order will not be accepted until confirmation of payment is received. If payment is not made within the stated period, the order will be cancelled. We reserve the right not to process your order if we are unable to validate your payment due to reasons such as different personal name or incomplete payment. We also reserve a right not to process your order if product in condition of out of stock and somehow the system fails/errors. We will refund your payment completely.

PRICE

The price does not include shipping costs or customs or other duties. International customers need to get our own currency rate if the payment is via PayPal.

PAYMENT

Payment can be made via bank transfer with 2 options: Maybank or CIMB Bank. You have to confirm via email to validate your purchase. We will send you the Order Confirmation email together with payment details.

Other means of Payment (for International Customer Only) are by PayPal. Please contact us for more details. Our payment via PayPal is meant for international customers only.

SHIPPING

To prevent any delivery incidents (wrong address, impossible to find someone at home etc.) You are required to is fill in the corresponding form real and accurately. You are advised to also put on a contact telephone.

COLORS

We have made the best effort to give the most accurate colors and descriptions in the computer screen. However, the colors may appear differently due to different monitor display or other devices. HOUSE OF BATIK Webstorecannot guarantee that the colours you can see on your monitor or other devices are exactly like the real colours.

RETURNS POLICY

1. All purchased items can not be returned. Unless we have mistakenly send the wrong item. Hence, we will validate your received item with your order code. We encourage you to keep the Order Code until you receive your orders.
2. If you have received the wrong item, please email within two days to houseofbatik@yahoo.com
3. We will response to your email, and ONLY after you get the email response you can return the product and we will give you the designated address.
4. If we have agreed that you can return the product, you are expected to send to the courier service in 3 days. *Products have to be in original condition, remained unused and keep all the tags and packing with them.
5. We will replace the items that you've returned. But if the same item is sold out and we can't replace it with new one, we will refund your money via Bank Transfers for domestic customers or PayPal for international customers. We will then email you more details about refund.
   We are not responsible in taxes and duties charged for international customers.
6. Returned items should be in original conditions. Meaning new, unused, unwashed (inspection will follow through) and with all garment tags (if available) still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

EXCHANGE POLICY

Please be aware that we have tried our best to give the most accurate colors and descriptions in the computer screen. But due to different monitor display or devices, the colors may appear differently. We can't exchange items purchased because of dislike of the colors/style/size.

REFUND

Your refund will be transferred to your bank account which you have to provide with your complete name and details. Refund will include shipping costs. For international customers, , please contact your local customs for more details for tax and custom refund.

CONTENT ERRORS

BATIK SNOB does not guarantee that all functional system and aspects in our web store will be free of error or virus. We recommend customers to have anti-virus software updated. Some browsers may experience different errors and we try our best to fix that. When you find any errors occur, please email us to houseofbatik@yahoo.com

COMMERCIAL USE

You are strictly prohibited to reproduce, copy, create derivative works, display, publish, or sell any designs includes fashion and graphics, products or contents within this Site for commercial use.

AGREEMENT

You agree that you will be responsible for your activity in this Webstore. If you have been related in prohibited activities or violated our Terms and Conditions and we take no action against you, we will still be entitled to use our rights in any other situation where you violate the Terms and Conditions.

We are not responsible for losses not caused by our faults or indirect losses caused by shipping company. We will be responsible for your losses only if we violate our Terms and Conditions.

COMPENSATION

You agree to compensate us fully, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any violation of the Terms and Conditions by you or any other people related to you by your action or inaction.